Managing patient balances is a common challenge for ophthalmology practices, regardless of size or years in operation. Patient responsibility continues to increase, and relying solely on statements often does not result in timely payment. Eye Care Billing Consultants (ECBC) supports ophthalmology practices with soft collections services that are designed to recover patient balances while maintaining professional, respectful communication.
ECBC handles soft collections alongside a range of billing services, including claims processing, payment posting, and accounts receivable management. This coordinated approach helps practices address outstanding balances without placing additional strain on front office staff.
What Are Soft Collections?
Soft collections focus on courteous, patient-focused communication rather than aggressive collection tactics. The goal is to resolve balances while preserving the patient relationship and minimizing tension within the practice.
In ophthalmology, soft collections often involve a combination of clear statements, follow-up communication, and consistent documentation rather than a single phone call or notice.
How ECBC Helps Collect Ophthalmology Patient Balances
Soft collections at Eye Care Billing Consultants are supported by experience in ophthalmology billing and patient communication. Services may include:
- Guidance for front office staff on collecting complete and accurate patient information
- Support with documenting insurance coverage and patient responsibility
- Clear communication around deductibles and balances owed
- Coordination between billing activity and patient follow-up
- Use of multiple communication methods to support balance resolution
Accurate information at intake plays a key role in successful collections later in the billing cycle.
Using Technology in Collections
We also offer additional collection services for ophthalmology practitioners, including text-to-pay, email, and phone. Even adding payment links to your website will make patient collections faster and simpler, and smooth the ophthalmology collections process.
The right soft collections process and team can dramatically enhance patient balance collection. Sometimes all it takes is a friendly reminder call, a text, or an emailed statement to prompt a patient to pay. That’s why it’s so important to collect accurate information from the moment of their first visit (and that’s something else we can help with!)
Why Choose Eye Care Billing Consultants for Soft Collections Services?
Clients choose Eye Care Billing Consultants for soft collections services because our approach is designed specifically for ophthalmology practices, where patient relationships and long-term trust matter.
Because ECBC works exclusively in eye care, soft collections are handled with an understanding of ophthalmic billing, patient responsibility, and the sensitivities that often surround medical balances. Communication is respectful and patient-focused, helping resolve outstanding accounts without creating unnecessary friction for your staff or patients.
Soft collections at ECBC are also integrated into the broader revenue cycle and overseen by experienced billing professionals and dedicated account managers. Personalized outreach, clear statements, and supported payment options are used to encourage timely resolution while maintaining professionalism. This balanced approach allows practices to recover outstanding balances more consistently while keeping front office teams focused on patient care.
Contact Eye Care Billing Services Today
Embrace a fresh perspective on debt recovery with ECBC’s soft collections services and experience the benefits of a considerate approach to financial management. Contact us today at (646) 630-8588.