Payment processing is a critical step in resolving a claim. Accurate payment posting affects accounts receivable balances, follow-up activity, and overall billing clarity. Eye Care Billing Consultants (ECBC) manages payment processing as part of its comprehensive ophthalmology billing services. Our services ensure payments are reviewed and posted accurately rather than relying solely on automation.
When you work with ECBC, you can rest easy knowing that payment posting is overseen by experienced billing professionals and coordinated with claims follow-up and accounts receivable management.
Payment Processing Overview
Many ophthalmology practices make the mistake of trusting their software to handle this process on its own. Although many steps in the payment posting process are automated today, we still need to thoroughly examine each remittance and verify that payments have been correctly posted to the patient ledgers. This review helps prevent posting errors that can distort balances or delay follow-up.
Our Management & Billing Software
At ECBC, we work with a variety of practice management/billing software programs, each one unique. With this experience, we can quickly recognize and resolve any payment processing errors in automated posting.
For example, an insurance explanation of benefits (EOB) may have incomplete identifying patient information (such as a missing account number or other patient ID). If this happens, it may reject the payment posting, requiring manual entry. This issue is often overlooked and can lead to inflated accounts receivable balances.
Fixing Common Errors
Other areas of automated payment posting can cause errors, such as “automatic” write-offs on services or procedures that may have been denied in error, or services the provider may wish to dispute.
These kinds of payment processing errors make the biller’s job even more important and necessary. It takes a human to review and interpret the EOB and take the required steps to accurately reflect the information in each account.
Disputing Errors On Your Behalf
Completely trusting your billing software’s automated payment posting will not bring to your attention any “underpayments” that may cause revenue losses. Underpayments are caused by underbilling for your procedures and by charging insurance less than their allowable rates.
At ECBC, we dispute errors daily and communicate with insurance companies to ensure our clients receive the maximum reimbursement for the services provided.
Why Choose Eye Care Billing Consultants for Payment Processing Support?
Eye Care Billing Consultants provides payment processing support built exclusively for ophthalmology practices. Founded by a medical billing company owner and an ophthalmology consultant, ECBC was created to address the gaps left by general billing companies.
With more than 35 years of combined eye care billing experience, payment review is handled by professionals who understand ophthalmic payer rules, EOB nuances, and how posting errors affect downstream claims and accounts receivable. Payments are reviewed by experienced ophthalmic billers and certified coders, not left entirely to automation.
FAQs
Improve Your Payment Processing Today
The Eye Care Billing Consultants team is here to assist your ophthalmology practice with payment processing and posting. Let us handle your payments, so you can focus on your patients. Contact us today at (646) 630-8588.